Looking For Free VoIP? Your Top VoIP Compared

In your quest to find a free VoIP service, you will quickly learn a reality: "free" is a very subjective word on voip. Keep in mind that while many of voip service offer free service, you will first need information for what the best voip service…

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Tuesday, June 10, 2008

Microsoft's collaborative contact center push

Microsoft's collaborative contact center push By Rich Tehrani (CRM Buyer) A deal between Aspect Software and Microsoft is an indicator of the value Redmond places on unified communications. The deal calls for the two companies to collaborate on a program to increase the integration of Aspect's products with other systems in the contact center. There is a level of excitement in the call center space I haven't witnessed since VoIP (Voice over Internet Protocol) began transforming the call c

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