Nemertes Benchmark: ACS Organizational Best Practices and Key Trends

Overview: More companies are discovering the cost and productivity benefits of using advanced communication services, such as MPLS, Ethernet and SIP trunking, which let them combine voice, data, video, imaging and enterprise applications on the same network. They also see the value in using hosted services, including hosted audio, video and Web conferencing, as well as hosted VOIP, contact centers and data centers. By implementing these advanced services, IT teams not only enable their